Previous incidents
Expert Payout Processing, Expert Payout to Bank, and 3 other services are down
Updated Dec 11 at 01:00am WET
Payment Reminders went down.
12 previous updates
System Health and User Authentication (Clerk) are down
Resolved Dec 05 at 09:19am WET
User Authentication (Clerk) recovered.
3 previous updates
System Health is down
Resolved Dec 03 at 05:07am WET
System Health recovered.
1 previous update
Push Notifications (Novu) is down
Resolved Dec 02 at 04:03pm WET
Push Notifications (Novu) recovered.
1 previous update
System Health is down
Resolved Nov 24 at 11:49am WET
System Health recovered.
1 previous update
System Health and Push Notifications (Novu) are down
Resolved Nov 21 at 05:58pm WET
System Health recovered.
7 previous updates
System Health, Push Notifications (Novu), and 2 other services are down
Resolved Nov 19 at 12:00pm WET
Upcoming Payouts recovered.
5 previous updates
Push Notifications (Novu) is down
Resolved Nov 05 at 02:44am WET
Push Notifications (Novu) recovered.
1 previous update
Some services are down
Resolved Oct 20 at 09:40am WEST
User Authentication (Clerk), Background Jobs (QStash), Usage Analytics (PostHog), and 1 other resource went down.
System Health is down
Resolved Oct 10 at 11:15pm WEST
System Health recovered.
1 previous update
Booking Confirmation Delays - Meeting Creation Issues
Resolved Oct 06 at 02:15pm WEST
Booking Confirmation System Fully Operational
The issue affecting booking confirmations has been fully resolved.
All systems are now operating normally.
What Was Fixed:
We identified and corrected two technical issues in our booking
confirmation pipeline:
- A security configuration that was inadvertently blocking automated booking processes after successful payments
- A validation rule that was being applied incorrectly to already-paid bookings
Resolution:
✅ All booking confir...
1 previous update
Expert Payout Processing Delayed
Resolved Oct 06 at 01:00pm WEST
Between October 5-6, 2025, our automated expert payout system encountered a technical issue that prevented some payouts from being processed to expert Stripe Connect accounts.
Impact:
• Expert payouts were delayed but not lost
• All pending payments have been successfully processed
• No financial data was compromised
Resolution:
We identified and resolved a configuration issue in our payment transfer system. All affected payouts have been completed, and we've implemented additional monitori...
Welcome Email Delivery Issue
Resolved Oct 05 at 06:04am WEST
We experienced an issue with our notification system that prevented some new users from receiving welcome emails upon registration.
Impact:
• New users who signed up during this period may not have received their welcome email
• Account access and functionality were not affected
• All other notification types (appointment reminders, payment confirmations) continued working normally
Resolution:
We identified and resolved a configuration issue with our notification service provider (Novu). Th...