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Expert Payout Processing Delayed

Oct 06 at 01:00pm WEST
Affected services
Push Notifications (Novu)
Expert Payout Processing

Resolved
Oct 06 at 01:00pm WEST

Between October 5-6, 2025, our automated expert payout system encountered a technical issue that prevented some payouts from being processed to expert Stripe Connect accounts.

Impact:
• Expert payouts were delayed but not lost
• All pending payments have been successfully processed
• No financial data was compromised

Resolution:
We identified and resolved a configuration issue in our payment transfer system. All affected payouts have been completed, and we've implemented additional monitoring to prevent similar issues in the future.