Incidents reported on status page for Eleva Care https://status.eleva.care/ https://d1lppblt9t2x15.cloudfront.net/logos/23dea9e6acc5c136f80cc9f4a950940b.png https://status.eleva.care/ en https://status.eleva.care/incident/838414 Sun, 15 Mar 2026 05:12:40 -0000 https://status.eleva.care/incident/838414#7706ea00a37336ca0501bf14e47b9e3008a38edb8798c0580fdc66f0fce1b9e6 System Health recovered. https://status.eleva.care/incident/838414 Sun, 15 Mar 2026 05:11:06 -0000 https://status.eleva.care/incident/838414#5b3839913a6396d609af1c965b754a215bdb5633f90a2a31e690a188577412e7 User Authentication (Clerk) recovered. https://status.eleva.care/incident/838414 Sun, 15 Mar 2026 05:06:38 -0000 https://status.eleva.care/incident/838414#9dd08c76c748742a9285031a86be8c164ce4ba6b92091590e9fb6562aeef97f5 System Health went down. https://status.eleva.care/incident/838414 Sun, 15 Mar 2026 05:05:24 -0000 https://status.eleva.care/incident/838414#aae6efce3bf4fa602de0dd44e0e32d667996894f50a2d7e4f8c4a089fee4b22a User Authentication (Clerk) went down. https://status.eleva.care/incident/838414 Fri, 06 Mar 2026 18:02:55 -0000 https://status.eleva.care/incident/838414#8b1caca9472f4a960b39c36e3c3ad0792be10ce65c71ba297e84471a64b254c2 Stripe Webhook Processing went down. https://status.eleva.care/incident/838414 Fri, 06 Mar 2026 17:05:46 -0000 https://status.eleva.care/incident/838414#a9ead9ede3ce04f01400014c075d406311bcb45e60d7ee5df9c8e3194d07bd32 Stripe Webhook Processing recovered. https://status.eleva.care/incident/838414 Wed, 04 Mar 2026 18:35:52 -0000 https://status.eleva.care/incident/838414#8f743430b8cd22be81df602314336c7c831876b3d2d9d3512beaf04dd80ef6bd Stripe Webhook Processing went down. https://status.eleva.care/incident/838414 Wed, 04 Mar 2026 17:38:45 -0000 https://status.eleva.care/incident/838414#5d12412ed5794a121a7b4cf265a30f3ed6e58d8db3654e4407b844b590b7b8fe Stripe Webhook Processing recovered. https://status.eleva.care/incident/838414 Wed, 04 Mar 2026 10:23:48 -0000 https://status.eleva.care/incident/838414#bbfe7a7851cb0b469dacfae75105e5f4c300cff25152578093e7699ff30bc0e4 Stripe Webhook Processing went down. https://status.eleva.care/incident/838414 Wed, 04 Mar 2026 09:14:41 -0000 https://status.eleva.care/incident/838414#8576da8dc64612ea29c0c3ab7b116bee36eb1e0241126feee0ced3add6ef4cd8 Stripe Webhook Processing recovered. https://status.eleva.care/incident/838414 Tue, 03 Mar 2026 03:38:47 -0000 https://status.eleva.care/incident/838414#39882badf974d0d8bbbcb864ea3e75098586424f358b7c9079cf8e6868b3d282 Stripe Webhook Processing went down. https://status.eleva.care/incident/838414 Tue, 03 Mar 2026 02:41:57 -0000 https://status.eleva.care/incident/838414#abed5309d8672297c6efdf8f1c17cf58feee99d2db62cb28381bcc74e85e1e82 Stripe Webhook Processing recovered. https://status.eleva.care/incident/838414 Tue, 03 Mar 2026 00:38:45 -0000 https://status.eleva.care/incident/838414#b9df626da878fe03046c7eff0e88641d76198a46b7aa11495c8b0e7f92e29f43 Stripe Webhook Processing went down. https://status.eleva.care/incident/838277 Mon, 02 Mar 2026 23:09:00 -0000 https://status.eleva.care/incident/838277#abccaaec55380b04453ff7d85e630b60236db002f9a6b2bad48ada98402575db Stripe Webhook Processing recovered. https://status.eleva.care/incident/838277 Mon, 02 Mar 2026 21:41:44 -0000 https://status.eleva.care/incident/838277#247a8bd7b9d7df970416b97fc4b0a87a415f2eea44e2ab43654779000729e5a1 Stripe Webhook Processing went down. https://status.eleva.care/incident/811645 Thu, 26 Feb 2026 06:00:22 -0000 https://status.eleva.care/incident/811645#e4941c48f3d560525716eb159e2409ff2eb62c919688f75ed69f6a9a666a188b Expert Payout to Bank recovered. https://status.eleva.care/incident/811645 Thu, 26 Feb 2026 00:00:17 -0000 https://status.eleva.care/incident/811645#34d4e0a7dbe9b8e18703fd78fef6e8420f004b51ad9e95ca1c18be67487fa4bc Payment Reminders recovered. https://status.eleva.care/incident/811645 Wed, 25 Feb 2026 20:00:19 -0000 https://status.eleva.care/incident/811645#44dd88cef09b9b7d5709fa85f63e16a33e13a93824340e8f463dd6d9c96834a3 Expert Payout Processing recovered. https://status.eleva.care/incident/811645 Wed, 25 Feb 2026 19:15:14 -0000 https://status.eleva.care/incident/811645#7b0cabd097600b079d61630819b500fb063355fa9c7033808a9254f4d492aef8 Cleanup Reservations recovered. https://status.eleva.care/incident/811645 Wed, 25 Feb 2026 19:00:56 -0000 https://status.eleva.care/incident/811645#b37b6a52c115f3d8171a14c41fc3a78dfb0c3c9636a70e5ca78266e104dcc6cb Payment Reminders went down. https://status.eleva.care/incident/811645 Wed, 25 Feb 2026 16:10:53 -0000 https://status.eleva.care/incident/811645#30ddfa7dbb6b0014fb66a6599ec5a0244291c0eecb757a3326367794828227ea Expert Payout Processing went down. https://status.eleva.care/incident/811645 Wed, 25 Feb 2026 15:46:08 -0000 https://status.eleva.care/incident/811645#3ba5d0d6b774418262d6c1debf7013066f624df2de1c630f185af4b23b24ae66 Cleanup Reservations went down. https://status.eleva.care/incident/811645 Wed, 25 Feb 2026 12:00:18 -0000 https://status.eleva.care/incident/811645#3f4b2c47c3ebb1c5ee21c62acf9568bf054813980d9165e1ca0dc4cd5449ab6b Expert Payout Processing, Payment Reminders, and Upcoming Payouts recovered. https://status.eleva.care/incident/811645 Wed, 25 Feb 2026 11:30:15 -0000 https://status.eleva.care/incident/811645#917f32e40ad6587647de60d81fc2a9f4a29d626bdc76fce939ab85679ed8c15a Cleanup Reservations recovered. https://status.eleva.care/incident/811645 Thu, 19 Feb 2026 17:14:26 -0000 https://status.eleva.care/incident/811645#dda8838572a96bb5e88e1bccbe54af26acb2cba7d1014b4ea4ceec6e1ee268fa User Authentication (Clerk) recovered. https://status.eleva.care/incident/811645 Thu, 19 Feb 2026 17:12:36 -0000 https://status.eleva.care/incident/811645#6ec39549d40931cc19e7625b7763ba541ae0a8cfe9433609a768cefe8fdbd5b7 System Health recovered. https://status.eleva.care/incident/811645 Thu, 19 Feb 2026 16:59:22 -0000 https://status.eleva.care/incident/811645#d41faa88975b21792e4fcd9b472d70d5412ddd0a0f51c791cf75123e551e585b User Authentication (Clerk) went down. https://status.eleva.care/incident/811645 Thu, 19 Feb 2026 16:58:08 -0000 https://status.eleva.care/incident/811645#ee73d1d4ad45679fd9e1195e34e55cfbe7ae790437d432bd1a2e33f86b02327f System Health went down. https://status.eleva.care/incident/811645 Thu, 19 Feb 2026 16:45:34 -0000 https://status.eleva.care/incident/811645#c8cd0261947eef192c309a1b4591595b0ffd8bde25536bc4d18b74676fcc785f System Health recovered. https://status.eleva.care/incident/811645 Thu, 19 Feb 2026 16:44:21 -0000 https://status.eleva.care/incident/811645#4e9962c03963a44875b75d164cf364397f04248ffc115789c28c7930b6c3869a User Authentication (Clerk) recovered. https://status.eleva.care/incident/811645 Thu, 19 Feb 2026 16:29:12 -0000 https://status.eleva.care/incident/811645#b56ec76ed2d1e507ed77013b0531e4a824b989d0aaed699052d0ae916157b61d User Authentication (Clerk) went down. https://status.eleva.care/incident/811645 Thu, 19 Feb 2026 16:24:40 -0000 https://status.eleva.care/incident/811645#be4ae0e663643359756fc77fe1b61d10d39040a0123b8af21d4ca4476d7ae522 System Health went down. https://status.eleva.care/incident/811645 Fri, 13 Feb 2026 04:07:04 -0000 https://status.eleva.care/incident/811645#cb7f87725fcd8c23f406ed8312d8e30e2749daceccf85be9d3724817ed3b1e26 Primary Database (Neon) recovered. https://status.eleva.care/incident/811645 Fri, 13 Feb 2026 04:06:32 -0000 https://status.eleva.care/incident/811645#e6a17e5d8bd5cb3117be555babdf8140cd87cd9512fe9f75594c6ac58a905900 System Health recovered. https://status.eleva.care/incident/811645 Fri, 13 Feb 2026 04:01:28 -0000 https://status.eleva.care/incident/811645#4a00073eb212e24a2aa1f2a5de4670d5156672d072f9bf45d5067a15d022454c System Health and Primary Database (Neon) went down. https://status.eleva.care/incident/811645 Wed, 11 Feb 2026 16:12:35 -0000 https://status.eleva.care/incident/811645#0968df843c142752665c67168577a11fcf98e749d7d9c71b8cf44e09e57850a2 System Health recovered. https://status.eleva.care/incident/811645 Wed, 11 Feb 2026 16:06:50 -0000 https://status.eleva.care/incident/811645#795097a2c8984c1c6906348d0a2081714ee4b87271dbf1bba92abed07e395cba System Health went down. https://status.eleva.care/incident/811645 Wed, 11 Feb 2026 15:00:43 -0000 https://status.eleva.care/incident/811645#68811c70acf4358080af62aab1839a8c8ab1fcd40e216d7877b2720f98eab447 System Health recovered. https://status.eleva.care/incident/811645 Wed, 11 Feb 2026 14:54:45 -0000 https://status.eleva.care/incident/811645#fc25cf23a42c05dae9e95ffe2d70291046b49acd7a7eee799ef0108a4572bd80 System Health went down. https://status.eleva.care/incident/811645 Wed, 11 Feb 2026 10:51:39 -0000 https://status.eleva.care/incident/811645#534a019edbb21f57f527b68420a2deaab57ba4b28d17e6608590f755dc7952dd System Health recovered. https://status.eleva.care/incident/811645 Wed, 11 Feb 2026 10:45:43 -0000 https://status.eleva.care/incident/811645#2811a730b8d787c7bb6103162edd43ca17b67f789e27d98f68a0b8cf0218a3b7 System Health went down. https://status.eleva.care/incident/811645 Wed, 11 Feb 2026 10:39:42 -0000 https://status.eleva.care/incident/811645#e1176a0829980132adfdc0c000ab7872b7cbeba5655b32d99845b0202492a819 System Health recovered. https://status.eleva.care/incident/811645 Wed, 11 Feb 2026 10:33:50 -0000 https://status.eleva.care/incident/811645#f6aa34b99050e416e5306a7734b8d36b96bfa24b9ad908fbfeb61abc13450975 System Health went down. https://status.eleva.care/incident/811645 Mon, 26 Jan 2026 13:01:02 -0000 https://status.eleva.care/incident/811645#878c425a5c1a74445c9c6afc42feae39c0a8dac4b2564f7da321ef2bcb1b0710 Upcoming Payouts went down. https://status.eleva.care/incident/811645 Mon, 26 Jan 2026 07:01:08 -0000 https://status.eleva.care/incident/811645#c4d1ae6cfd283d1b2d4db379639f7e49d2b28aeb2b7f5fd6a1b60e25bb965ded Expert Payout to Bank went down. https://status.eleva.care/incident/811645 Mon, 26 Jan 2026 01:01:03 -0000 https://status.eleva.care/incident/811645#bf7435d5b66c17f3bc6450d399efbe851fa62242763978df5003201dfc4c2ad7 Payment Reminders went down. https://status.eleva.care/incident/811645 Mon, 26 Jan 2026 00:10:55 -0000 https://status.eleva.care/incident/811645#3f21bef5de1bcbc96fd3954a0007d48bd62c63d1db9b9f1340bc1a54429a64d0 Expert Payout Processing went down. https://status.eleva.care/incident/811645 Sun, 25 Jan 2026 22:45:46 -0000 https://status.eleva.care/incident/811645#59dabfe47c167bbbc797a20189562c61040005f727aced29de44ecaf09f2c6ef Cleanup Reservations went down. https://status.eleva.care/incident/783317 Wed, 21 Jan 2026 12:00:15 -0000 https://status.eleva.care/incident/783317#53baedbd4e1175576e5b4868f24a442fd83a87b22f7acfd72d4186d25e0940e3 Upcoming Payouts recovered. https://status.eleva.care/incident/783317 Wed, 21 Jan 2026 06:00:18 -0000 https://status.eleva.care/incident/783317#694be81246c7e011897df4803a7212972d55a2c67b84e7ee1e041beb779aba67 Expert Payout to Bank recovered. https://status.eleva.care/incident/783317 Wed, 21 Jan 2026 04:00:15 -0000 https://status.eleva.care/incident/783317#e69f7d99a3f9a8170772e45152b2b74bb8db55b98d277b0e1277b504ca1e4754 Expert Payout Processing recovered. https://status.eleva.care/incident/783317 Wed, 21 Jan 2026 02:15:13 -0000 https://status.eleva.care/incident/783317#c2bb7a640def7bdc6df706216e6a027571553b6e59c97ccbf86bcbc20ad24477 Cleanup Reservations recovered. https://status.eleva.care/incident/783317 Wed, 21 Jan 2026 02:10:57 -0000 https://status.eleva.care/incident/783317#bad20878d89245a5d406324f378ee261d210c501fa6cfc8ec5d5161dbea21675 Expert Payout Processing went down. https://status.eleva.care/incident/783317 Wed, 21 Jan 2026 01:01:03 -0000 https://status.eleva.care/incident/783317#a6eec2e4ca5ce97b7f40c4a43b899ea2624f3b64c6b72d2c4a0b4b3f9f8e478b Cleanup Reservations went down. https://status.eleva.care/incident/783317 Wed, 21 Jan 2026 00:00:14 -0000 https://status.eleva.care/incident/783317#413b37b7399e3360bd7db697ce03bc2cc99d379bacfb146103f37eceb6a4e4a2 Expert Payout Processing and Payment Reminders recovered. https://status.eleva.care/incident/783317 Tue, 20 Jan 2026 23:15:17 -0000 https://status.eleva.care/incident/783317#b9881bbe8257c8aa8956e86e68be013f80cd781ffa4b8e821129245087b0cffc Cleanup Reservations recovered. https://status.eleva.care/incident/783317 Wed, 17 Dec 2025 13:00:55 -0000 https://status.eleva.care/incident/783317#87020f12d76eb5a270a808432fbd60e81566a4bc29d4a6420a83ea2ce0aa8eb4 Upcoming Payouts went down. https://status.eleva.care/incident/783317 Wed, 17 Dec 2025 07:00:59 -0000 https://status.eleva.care/incident/783317#a02af38331ac7d22278f8e1cc7cf25d0f16089f4d23edb66ba7132ee102590b5 Expert Payout to Bank went down. https://status.eleva.care/incident/783317 Tue, 16 Dec 2025 19:01:01 -0000 https://status.eleva.care/incident/783317#67e838c17871a84e3a42e99a41bc3e48c25c76553aa145e6d52f28e4af5fb065 Payment Reminders went down. https://status.eleva.care/incident/783317 Tue, 16 Dec 2025 16:10:57 -0000 https://status.eleva.care/incident/783317#e165ce49e05d2b1cd03b1a922ef79fb608f6e5dd46c84c4dff96206fd5de8a30 Expert Payout Processing went down. https://status.eleva.care/incident/783317 Tue, 16 Dec 2025 14:45:51 -0000 https://status.eleva.care/incident/783317#ed13c4362abcdfc5137663aa53ecb639a4ea5217f491e5247ff5365b42b3bcb4 Cleanup Reservations went down. https://status.eleva.care/incident/783317 Tue, 16 Dec 2025 12:00:15 -0000 https://status.eleva.care/incident/783317#b82bbd51d818dbf0ee86e18b7e6fb33bf81d8ac5b6cf4bf93c92f503d5728b7c Upcoming Payouts recovered. https://status.eleva.care/incident/783317 Tue, 16 Dec 2025 06:00:13 -0000 https://status.eleva.care/incident/783317#e497cada5d5583a4adc09a318739fef131ce6e24bbbc4340f345d079bce2c241 Expert Payout to Bank and Payment Reminders recovered. https://status.eleva.care/incident/783317 Tue, 16 Dec 2025 04:00:17 -0000 https://status.eleva.care/incident/783317#32b9a35c24b3552d8233af981d7dc28b0760f47c80f6514e20377fa6c68048de Expert Payout Processing recovered. https://status.eleva.care/incident/783317 Tue, 16 Dec 2025 03:15:12 -0000 https://status.eleva.care/incident/783317#3ffecb6766b0b229bbface501ddb941bc06445fe8e79010ac2621c8e34dffb2c Cleanup Reservations recovered. https://status.eleva.care/incident/783317 Tue, 16 Dec 2025 00:00:19 -0000 https://status.eleva.care/incident/783317#5662d4627620ba1afbb432f4b2a10831d21f96a97d3c0ffb84ea19752bb66381 Expert Payout Processing went down. https://status.eleva.care/incident/783317 Mon, 15 Dec 2025 21:49:40 -0000 https://status.eleva.care/incident/783317#67b270a51b207f35fea7c3d6f0051d846ac850d5e53d2eccc9e9edf5c800b5e1 Expert Payout Processing recovered. https://status.eleva.care/incident/783317 Sun, 14 Dec 2025 06:09:45 -0000 https://status.eleva.care/incident/783317#77200b098991c7940b34f945f4a7ce64fd94630943614e5d855c2a630d32aae3 System Health recovered. https://status.eleva.care/incident/783317 Sun, 14 Dec 2025 06:03:38 -0000 https://status.eleva.care/incident/783317#cd6568a68be423028cc0aa0a98a90f51879d8149a5d39a1e9d433d38561924d7 System Health went down. https://status.eleva.care/incident/783317 Thu, 11 Dec 2025 01:00:51 -0000 https://status.eleva.care/incident/783317#a63e78d072d1869ccffd8122bc7efde02a0c3a50ad71daa72a822120b0f8de06 Payment Reminders went down. https://status.eleva.care/incident/783317 Thu, 11 Dec 2025 00:30:51 -0000 https://status.eleva.care/incident/783317#75f449ac00b7346cfe4d0985ef62d5e95213631d17653f59ab332aa40810cd3a Cleanup Reservations went down. https://status.eleva.care/incident/783317 Thu, 11 Dec 2025 00:10:56 -0000 https://status.eleva.care/incident/783317#24fcb81ec7d46a585bdbc42bd6fe441dc6c3865983de01bd696a3803b994464b Expert Payout Processing went down. https://status.eleva.care/incident/783317 Wed, 10 Dec 2025 23:45:13 -0000 https://status.eleva.care/incident/783317#c29847623855aabc2d0d6197c10668a0f45d5fabaa66e9cb63101abf5be6cd6e Cleanup Reservations recovered. https://status.eleva.care/incident/783317 Wed, 10 Dec 2025 23:30:54 -0000 https://status.eleva.care/incident/783317#24babb6d38df42f0fe7438d43b90050b56eb3d2783aef1d17a1468c194c70af0 Cleanup Reservations went down. https://status.eleva.care/incident/783317 Wed, 10 Dec 2025 18:00:22 -0000 https://status.eleva.care/incident/783317#017e26a02b89b2b4a7a1ba8efd5e839e80aae3b57dc201432a8463020f75d70e Payment Reminders recovered. https://status.eleva.care/incident/783317 Wed, 10 Dec 2025 16:00:19 -0000 https://status.eleva.care/incident/783317#78f97feabf34e5632818d4bac733040ba1b496ae2b8ff73c6e67f0748f782b6c Expert Payout Processing recovered. https://status.eleva.care/incident/783317 Wed, 10 Dec 2025 15:15:18 -0000 https://status.eleva.care/incident/783317#34e0c3d4086dfb50ad9790edd901e9e7d4f0b792c5d62c5523871a84e12b640c Cleanup Reservations recovered. https://status.eleva.care/incident/783317 Wed, 10 Dec 2025 13:01:02 -0000 https://status.eleva.care/incident/783317#ba32070334421fabd633c5d693f7252784bdcccb65f80ae62cd16e1b0c3e553d Upcoming Payouts went down. https://status.eleva.care/incident/783317 Wed, 10 Dec 2025 07:00:50 -0000 https://status.eleva.care/incident/783317#00ef614ca022aaf7be515c33f2afa380ecd158cb533e70b121438a373cc1a912 Expert Payout to Bank went down. https://status.eleva.care/incident/783317 Wed, 10 Dec 2025 01:00:46 -0000 https://status.eleva.care/incident/783317#300e2e1275cc435001833f972fde0cb6d1a054f54db3c0252c8e7da0623039ce Payment Reminders went down. https://status.eleva.care/incident/783317 Wed, 10 Dec 2025 00:15:48 -0000 https://status.eleva.care/incident/783317#941643c5be27606363ac8563c9764af968db51496d935333426d904398ec644a Cleanup Reservations went down. https://status.eleva.care/incident/783317 Wed, 10 Dec 2025 00:10:49 -0000 https://status.eleva.care/incident/783317#300bd8521fca4044ddd3e292cd7a26f9a13d0f7434dd0e84778b3ac0df9c1b03 Expert Payout Processing went down. https://status.eleva.care/incident/780168 Fri, 05 Dec 2025 09:19:17 -0000 https://status.eleva.care/incident/780168#eccecd149170ff327403167bd64e0b0486cea234574cf4bab33e73cedbe4a0c5 User Authentication (Clerk) recovered. https://status.eleva.care/incident/780168 Fri, 05 Dec 2025 09:17:27 -0000 https://status.eleva.care/incident/780168#b646f93157a2647e25aeb5d435f96dc3b6d563e46a4de342f05aaf0fabd9fab9 System Health recovered. https://status.eleva.care/incident/780168 Fri, 05 Dec 2025 08:52:18 -0000 https://status.eleva.care/incident/780168#57078f4691c536870c4c0c47467eb570bcb76540a1e295f8a969e63597c08903 User Authentication (Clerk) went down. https://status.eleva.care/incident/780168 Fri, 05 Dec 2025 08:49:55 -0000 https://status.eleva.care/incident/780168#d0874027e459023ad73977df46a9f4f944e20da3bc664edf30161f6ab6e2b0a6 System Health went down. https://status.eleva.care/incident/778663 Wed, 03 Dec 2025 05:07:55 -0000 https://status.eleva.care/incident/778663#1ed70dc755978a4501018e9f577099ee9317933d90123a40fae16f97b54c972b System Health recovered. https://status.eleva.care/incident/778663 Wed, 03 Dec 2025 05:01:59 -0000 https://status.eleva.care/incident/778663#273d4bd2050c7e6d58153daff0cb80fc07d844303d0d00b82f1f6b338839d978 System Health went down. https://status.eleva.care/incident/778312 Tue, 02 Dec 2025 16:03:17 -0000 https://status.eleva.care/incident/778312#56863b3996260cc699265c2095eb07f8bdb5c73778bc9c479a93f2e9f801cf6c Push Notifications (Novu) recovered. https://status.eleva.care/incident/778312 Tue, 02 Dec 2025 15:57:17 -0000 https://status.eleva.care/incident/778312#3de8e2fa029c6df984ecaeabb4f13e7bd7e1611311195d1dc035b955d92afa29 Push Notifications (Novu) went down. https://status.eleva.care/incident/773127 Mon, 24 Nov 2025 11:49:33 -0000 https://status.eleva.care/incident/773127#c23fe6ed2c85e9af1e18e475a1848f99bb05c31567329f90300af0e3e274f244 System Health recovered. https://status.eleva.care/incident/773127 Mon, 24 Nov 2025 11:38:35 -0000 https://status.eleva.care/incident/773127#57ddbadefcb0a8d325ab2b01e5b94e97e934ff7b7e3bbe1d7182ea48401d1a11 System Health went down. https://status.eleva.care/incident/771458 Fri, 21 Nov 2025 17:58:02 -0000 https://status.eleva.care/incident/771458#37e4d3d475eb310c5a77fa97cb19d944e1219b7932c5293c5b6d0a894054222b System Health recovered. https://status.eleva.care/incident/771458 Fri, 21 Nov 2025 17:48:27 -0000 https://status.eleva.care/incident/771458#6e30148fc2e47a5eebd12b408bfc575a47415961d1cb9db34b90698a61eea789 System Health went down. https://status.eleva.care/incident/771458 Fri, 21 Nov 2025 17:46:50 -0000 https://status.eleva.care/incident/771458#1c3879cef8ef002c466b58c8746a4364b699897f4526365ca418cf8feb17552d Push Notifications (Novu) recovered. https://status.eleva.care/incident/771458 Fri, 21 Nov 2025 17:28:41 -0000 https://status.eleva.care/incident/771458#d8b9270dc485f4d65299afe5fc5128e4d524e0daa3ec79ce1faf42edc570ee1b Push Notifications (Novu) went down. https://status.eleva.care/incident/771458 Fri, 21 Nov 2025 17:19:44 -0000 https://status.eleva.care/incident/771458#368a4022864e75c925c4005ba1a03d74647b67d29917bae862883e7cc8903f96 Push Notifications (Novu) recovered. https://status.eleva.care/incident/771458 Fri, 21 Nov 2025 17:13:52 -0000 https://status.eleva.care/incident/771458#ee8cf0f2f031399632bf2a875cbdf1c2ccc7d5fd24b173d7a127fb72ee19184d Push Notifications (Novu) went down. https://status.eleva.care/incident/771458 Fri, 21 Nov 2025 08:28:42 -0000 https://status.eleva.care/incident/771458#286a3b61a2a7d89fdbb3d85cb6de5bd2b4a1d1655ce8eaa5767cad8a01639ba7 System Health recovered. https://status.eleva.care/incident/771458 Fri, 21 Nov 2025 08:22:32 -0000 https://status.eleva.care/incident/771458#35cf01ccc486a9c700dbfb57fe1496fa53089ce4bafc7a6d32947391e06114ab System Health went down. https://status.eleva.care/incident/768574 Wed, 19 Nov 2025 12:00:18 -0000 https://status.eleva.care/incident/768574#6db62ae49f8792dca2cd8578cfd7598ae75ea598273a9f1f9f252a89aed4399f Upcoming Payouts recovered. https://status.eleva.care/incident/768574 Tue, 18 Nov 2025 18:00:17 -0000 https://status.eleva.care/incident/768574#10800bcd57622b07f2f647abd87bbaaac7939108c7b7533272ea2f3ae73e294c Payment Reminders recovered. https://status.eleva.care/incident/768574 Tue, 18 Nov 2025 15:03:52 -0000 https://status.eleva.care/incident/768574#54bd7f5396f525c3861b30481760fa05f483ddc3211d505df24f4bb27ff10127 Payment Reminders and Upcoming Payouts went down. https://status.eleva.care/incident/768574 Tue, 18 Nov 2025 12:14:58 -0000 https://status.eleva.care/incident/768574#fbf37e29db5368048b6c9dcdf26ff76d59a21ca5a76968e13f9e1ad62c3aa328 Push Notifications (Novu) recovered. https://status.eleva.care/incident/768574 Tue, 18 Nov 2025 12:10:19 -0000 https://status.eleva.care/incident/768574#2b5638c07298da9f4c2f0916f83abdeaae3ca833f7493461173afa8219939b31 System Health recovered. https://status.eleva.care/incident/768574 Tue, 18 Nov 2025 11:47:25 -0000 https://status.eleva.care/incident/768574#f0e0763c81b633134fa1d8530691787e811b28d31e0b6462f1b17ef37222ca9c System Health and Push Notifications (Novu) went down. https://status.eleva.care/incident/758187 Wed, 05 Nov 2025 02:44:06 -0000 https://status.eleva.care/incident/758187#92759855992b027bcb59c7365c1a18ef30d1a973a1b5ba7d6001ef7f08fccbcf Push Notifications (Novu) recovered. https://status.eleva.care/incident/758187 Wed, 05 Nov 2025 02:38:03 -0000 https://status.eleva.care/incident/758187#cfa328d1a8440dbf4e99534f43ae22febf69e13c797d31a2aebf7016b70b1277 Push Notifications (Novu) went down. https://status.eleva.care/incident/747002 Mon, 20 Oct 2025 08:40:00 -0000 https://status.eleva.care/incident/747002#6b5a28c9b80aec1b41994c3fdb99ac0011da1ee5a67d9265bca2475def51ae38 User Authentication (Clerk), Background Jobs (QStash), Usage Analytics (PostHog), and 1 other resource went down. https://status.eleva.care/incident/741443 Fri, 10 Oct 2025 22:15:01 -0000 https://status.eleva.care/incident/741443#3f7731a0d07da0762168a875dbaa8d14dc2f1195cb1d1c644c876e3174d4fe49 System Health recovered. https://status.eleva.care/incident/741443 Fri, 10 Oct 2025 22:08:22 -0000 https://status.eleva.care/incident/741443#aed33880b017c99ee423a2cce7fdccb4d3177bd4cb1576807a4d7842efcd1a2d System Health went down. https://status.eleva.care/incident/738487 Mon, 06 Oct 2025 13:15:00 -0000 https://status.eleva.care/incident/738487#674b710f5b8efaeffc99e9e72860e80b1abd598516f8407058000bb5d952ff50 Booking Confirmation System Fully Operational The issue affecting booking confirmations has been fully resolved. All systems are now operating normally. What Was Fixed: We identified and corrected two technical issues in our booking confirmation pipeline: 1. A security configuration that was inadvertently blocking automated booking processes after successful payments 2. A validation rule that was being applied incorrectly to already-paid bookings Resolution: ✅ All booking confirmations are now processing immediately ✅ Calendar invitations are being generated correctly ✅ Confirmation emails are being sent promptly ✅ Payment processing was never affected - all transactions remained secure Impact Period: September 30 - October 6, 2025 Affected Customers: If you made a booking during this period and did not receive your confirmation email or calendar invite, please check your email (including spam folder) within the next hour. We are retroactively processing all affected bookings. If you still haven't received your confirmation after 2 hours, please contact our support team and we will assist you immediately. What We're Doing: We have implemented additional monitoring to prevent similar issues in the future and are reviewing our webhook processing pipeline to ensure reliability. We sincerely apologize for any inconvenience this may have caused and appreciate your patience while we resolved this issue. All systems are now operating normally. Thank you for your understanding. https://status.eleva.care/incident/738487 Mon, 06 Oct 2025 13:05:00 -0000 https://status.eleva.care/incident/738487#cd39838090688b6eb94a8237b7f098873e7ff2e098175129c7c33d89a7fdbcdc We are currently investigating an issue affecting booking confirmations for appointments made between September 30 and October 6, 2025. Impact: • Some customers may have completed payment but not received their booking confirmation emails • Calendar invites may not have been generated for affected bookings • All payments were processed successfully and are secure Current Status: We have identified the root cause as a configuration issue in our security layer that was inadvertently blocking automated meeting creation after successful payments. Our engineering team has implemented a fix and is currently testing the solution. What We're Doing: • Deploying the fix to production • Retroactively creating calendar events for affected bookings • Sending delayed confirmation emails to impacted customers Next Steps: We will update this status once testing is complete and all affected bookings have been processed. We expect full resolution within the next few hours. We apologize for any inconvenience and appreciate your patience. https://status.eleva.care/incident/738450 Mon, 06 Oct 2025 12:00:00 -0000 https://status.eleva.care/incident/738450#f968013a21520432ce54f0bb85d8689dfcb7c1edaa6dcbd195d1c8459958e018 Between October 5-6, 2025, our automated expert payout system encountered a technical issue that prevented some payouts from being processed to expert Stripe Connect accounts. Impact: • Expert payouts were delayed but not lost • All pending payments have been successfully processed • No financial data was compromised Resolution: We identified and resolved a configuration issue in our payment transfer system. All affected payouts have been completed, and we've implemented additional monitoring to prevent similar issues in the future. https://status.eleva.care/incident/738455 Sun, 05 Oct 2025 05:04:00 -0000 https://status.eleva.care/incident/738455#1c89da187167eb8cbab10eaccf3f6c27adc62759c21008d3fcb17c3150c64343 We experienced an issue with our notification system that prevented some new users from receiving welcome emails upon registration. Impact: • New users who signed up during this period may not have received their welcome email • Account access and functionality were not affected • All other notification types (appointment reminders, payment confirmations) continued working normally Resolution: We identified and resolved a configuration issue with our notification service provider (Novu). The system is now operating normally, and we're monitoring all email deliveries closely.